Losing Money to Be a Tycoon

Lu Mingliang's words confused Nie Yunsheng.

He was stunned and confused!

You young man, why aren't you playing by the book?

How could such words be said casually during a live-stream?

Are you crazy!

Nie Yunsheng almost thought that his hearing was problematic. He heard voices that should not exist in this world.

Lu Mingliang's words pointed out the responsibility of Shengyun Corporation as the platform. He clearly pointed out the fact that they were causing internal strife between customers and express deliverymen and were not involved. He even AOE all similar platform companies.

One had to know that many of the huge internet giants in the country were making platforms.

Apart from express delivery companies, the trends that had been rising rapidly in the past two years, such as taxis, rental houses, take-out, and so on, which of them did not make platforms?

The reason why many large capital entered the mobile internet and invested a huge amount of money into these companies was because they saw a ready-made business model.

First, he would burn money to subsidize and expand his market share. He would control customers and basic employees and establish a perfect business network. Then, he would kill or swallow his competitors through competition, acquisition, and all other means to form a de facto monopoly position. Then, he would think of a way to earn back the money.

Take-out companies were to think of ways to make money from merchants, deliverymen, and customers; real estate companies were to think of ways to make money from intermediaries and buyers' intermediaries.

It was relatively easier for express delivery companies. After all, this industry was far from forming a real monopoly. Not a single company had truly reached the market position. Sometimes, express delivery companies would even fight a price war with each other. Thus, they were more restrained and not so obvious.

However, no matter what, this was the direction that Nie Yunsheng and Shengyun Corporation were working towards.

This was no secret. Many people knew about it, but they were helpless.

That was because even if ordinary people knew that these platforms were scheming, could they not use it?

The various large platforms were fighting so hard. Customers could indeed eat a lot of subsidies, but this struggle would stop in the end. The large platforms would compromise and accept each other. Everyone would shake hands and make peace, establish a large platform that could monopolize the industry, and make money happily together.

It would not work even if the customers wanted to vote with their feet. In the end, they only had two choices: use or not.

However, he could not not not use it in the mobile internet era. Thus, he could only bleed out and obediently spit out the money that the platform had subsidized previously.

Of course, that was what happened, but he could not say it randomly.

That was because the word 'monopoly' was a huge negative public sentiment for these large platforms.

Customers could discuss it in private. As long as it did not become too popular, there would be no big problem.

Of course, these platforms could not mention such things. They could not even hint at anything. This was a tacit understanding between them.

After all, in business competitions, even if they were to shake hands and acquire each other in the end, it would only be a matter of how much they earned and how little they earned.

However, if he really publicized this secret and pulled open the final cover, it would be equivalent to flipping the table, smashing the pot, destroying the business of all platforms that used similar models, and making everyone have nothing to eat.

There was only a betrayer class in the world. How could there be a betrayer class?

Therefore, to Nie Yunsheng, Lu Mingliang's speech had already exceeded the scope of 'not caring about morals'. He had exploded!

More importantly, Lu Mingliang's tone was really annoying…

What Nie Yunsheng did not know was that the voice-over in Game Designer was dubbed by Lu Mingliang.

Lu Mingliang was a little hoarse to begin with. This time, even though he did not speak in a hoarse voice like the dubbing in Game Designer, he was mocking them after all. Thus, he naturally sounded a little strange.

That made Nie Yun furious.

However, at this point, Nie Yunsheng could not leave.

If he left now, it would be equivalent to admitting that he was guilty and admitting what Lu Mingliang said.

He calmed down and even forced a calm smile. "As a platform, we will naturally take on a certain responsibility. As the company's representative, I'm consoling the express deliverymen and mediating the conflict between the express deliverymen and customers. Isn't that taking responsibility?"

"It's true that our platform has some shortcomings. We are working hard to improve these. It takes time to improve them. Boss Lu, is Upwind Logistics' service perfect? There are no flaws or mistakes?"

Lu Mingliang smiled. "Upwind Logistics' service is not perfect, but it is sincere enough."

"Boss Nie made a classic logical fallacy. This is a false dilemma: to push a topic to two different extremes, as if the opposite of perfection is absolute perfection."

"In fact, imperfections are also divided into levels. We really can't achieve 100 points, but from 10 to 90 points, every step would have a huge impact on the customer's experience. As for how many points Upwind Logistics and Shengyun Corporation have achieved… I believe we can see it clearly as long as we check the customer's satisfaction level slightly."

The corners of Nie Yunsheng's mouth twitched. Lu Mingliang had beaten him to death on this topic again.

Customers' satisfaction?

Nie Yunsheng knew very well why Shengyun Express was more satisfied than Upwind Logistics. It would not be able to catch up even if they took a rocket!

Seeing that Nie Yunsheng was in a passive position, a Vice-President beside him quickly changed the topic. "Boss Lu, Upwind Logistics' customers are indeed very satisfied. We admit that. However, we have to clarify that Upwind Logistics' business is ultimately in a limited area, providing service to limited customers. Shengyun Express's business is all over the country."

"The development level of various regions in the country is different, and the specific conditions are also different. How can you generalize them? Shengyun Express is already working hard to provide good service to customers across the country. It is constantly improving and improving."

"For example, we have invested a huge amount of money to build express delivery cabinets and community courier stations in various cities and communities. Our service level has also gradually increased."

"For example, first-tier cities and second-tier cities can be said to be two completely different examination subjects. Upwind Logistics scored 90 points for one subject, and they did not take the exam for the other subject. Shengyun Corporation scored 80 points for both."

"Boss Lu only won us with one subject. Isn't that a little biased?"

Lu Mingliang smiled and nodded. "Yes, this Vice-President's analogy is indeed not appropriate. Firstly, whether Shengyun Express achieved 80 points or not, I believe that customers will naturally have an answer in their hearts. Your evaluation of your business is a little too loose."

"Every customer knows if Upwind Logistics is 90% different from Shengyun Express in terms of service."

"Secondly, it's not that Upwind Logistics did not take the examinations for second- and third-tier cities. Our next goal is to become a second- and third-tier city. What's more, we promise that our delivery services will not be discounted. We will treat both the customers of second- and third-tier cities equally as the customers of first-tier cities."

"I really want to ask the Vice-President a question: You said that Shengyun Express invested a huge amount of money to build express delivery cabinets and community courier stations for various cities and communities, increasing the level of service… Has it really improved? Are you really thinking for the customers?"

The Vice-President stiffened his neck. "Why didn't it improve? Why didn't it think for the customers?"

Lu Mingliang smiled slightly. "Oh, the goods that should have been delivered to your doorstep were thrown into the express delivery cabinet without even making a phone call. Is this called service improvement?"

"If you dump large items at the courier station, you will not deliver them to your doorstep. You will only provide a cart for customers. Is this considered an improvement in service?"

"The boss of the courier station posted a notice at the entrance of the courier station, 'If you don't take anything in two days, you will retreat', forcing customers to come and take something as soon as possible without taking up the shelves. Is this called service improvement?"

"Some Courier stations' bosses don't even care about looking for express delivery services. Customers would operate on their own from looking for express delivery to coming out of the warehouse. Is this called a service improvement?"

"When customers go to the express delivery cabinet to collect items, they have to look at the advertisements first. They have to skip the QR code that rewards. Is this called service improvement?"

"If I remember correctly, parcels have to be delivered to their doorstep. That's a clear rule, right?"

"You feel like you have entered the legal mandate by sending a symbolic message? To be honest, customers are too easy to bully."

Nie Yunsheng cleared his throat. "Whether the express delivery is to be delivered to the doorstep depends on the specific situation at that time. Some customers are office workers. They work very hard and knock off very late. Even if the express delivery men are sent to the doorstep, there is no one at home. They cannot be thrown at the door. It's very easy to lose it. If they are placed in the express delivery cabinet or courier station, customers can take it on the way after work. Objectively, it would be more convenient for customers."

Lu Mingliang smiled and shook his head. "Boss Nie is pretending to be muddled again."

"I don't deny that such a situation exists. That's why Upwind Logistics offers customers different service options: If it's not convenient to deliver to their doorstep, they can choose to take themselves at Upwind Courier stations. If they want to deliver to their doorstep, they can make a rough appointment."

"Some customers would not mind taking it, but how many people wanted to send it to their doorstep, and you did not meet their needs? You were still indifferent even though they complained time and time again?"

"In my opinion, Boss Nie's excuse is nothing more than a high-sounding excuse. The so-called spending a huge sum of money to build the express delivery cabinet and community courier station is still to save money and put the last mile's cost on customers themselves."

"Why don't Boss Nie briefly explain how many express deliverymen can be removed after the express delivery cabinet and community courier stations are fully opened? How much salary can be saved for express deliverymen? How much market can be snatched through the price war and how much profits can be brought to Shengyun Corporation?"

Nie Yunsheng had nothing to say because he did not dare to say that Shengyun Express had not fired their express deliverymen.

Firstly, too many people knew about the elimination of express deliverymen. It was impossible to hide it. Secondly, this time, Upwind Courier stations no longer received the goods from Shengyun Express, causing the end of Shengyun Express in first-tier cities to be full. It was also because Shengyun Express cut down the express deliverymen.

If Nie Yunsheng dared to say that he had not done it before, Lu Mingliang would probably take out the express delivery cabinet and the photos of the courier stations to slap his face.

只会让局面变得更加被动.

Another Vice-President quickly explained, "Boss Lu should know very well that the profits of the express delivery industry are very small now. Compared to foreign express delivery services that are expensive and slow, the domestic express delivery business is already of good quality and low price. Shengyun Corporation might not have done the best in terms of service, but it is not overboard to say that it is outstanding. The important thing is that the price is definitely low. One or two yuan can send express deliveries across the country."

"Boss Lu's words are a little different from eating minced meat: The best service means a high price. However, many of our customers' financial standards are not enough to support such a high price. They would rather reduce the quality of the service and the price."

"I think that Shengyun Express is more in line with the current market demand. What do you think, Boss Lu?"

Lu Mingliang shook his head slightly, looking disappointed. "I thought that all of you were the upper echelons of Shengyun Corporation and could give some high comments on the current situation of the express delivery industry. I didn't expect that no matter how you put it, they were all things that had been said online long ago?"

"How disappointing!"