Losing Money to Be a Tycoon

Everyone from Shengyun Corporation was stunned.

What was going on?

This was different from the script he had thought of?

Nie Yunsheng was already mentally prepared when he saw Lu Mingliang's name card. That was why he reacted the least.

The delivery man was confused. He looked around subconsciously.

The two Vice Presidents were the most confused. They were even a little helpless. They could not understand why this complainer suddenly became so strong-willed.

This was a live-stream. The entire internet audience was paying attention. The Vice-President of Shengyun Corporation was trying to smooth things over and persuaded him nicely. In the end, this complainer did this again?

It was just like the scene when the delivery man knelt down. This would obviously give people an aggressive and unreasonable impression.

Was he crazy?

Haven't you been critisized enough?

What's more, when the two Vice Presidents of Shengyun Corporation realized what had happened, not only did they feel confused, but they also felt angry that he had not given them face.

Who do you think you are? Our company's Boss Nie coming over to be this mediator is already giving you enough face. Why don't you be more sensible and go with the flow?

Yet, he was going so far as to express his understanding?

What's the matter? Are you going to criticize him in the live-stream?

How ridiculous!

After a few seconds of silence, the atmosphere became tense.

However, Nie Yunsheng did not say anything. The other two Vice Presidents could not act rashly, nor did they dare to leave on their own.

Lu Mingliang smiled slightly and replied, "Boss Nie, everyone, please calm down."

"Just as this brother said, we are indeed here today to solve the problem and eliminate the impact."

"The reason why there is a little gunpowder is mainly because there are some problems in communication between the two sides. Many thoughts were not fully conveyed to the other party."

"I think that's normal. It's hard to distinguish! Coincidentally, Boss Nie is here today, and the two involved parties are here. Everyone, speak clearly. After sufficient communication, the truth will naturally be revealed."

"The hundreds of thousands of viewers in the live-stream can also be a witness. Now, the public opinion is on the side of your company. Everyone is very sympathetic to the express deliveryman. Boss Nie is already here. Why don't we take some time out and discuss this in front of all the viewers?"

"I have some superficial knowledge about the express delivery industry. I want to share it with everyone."

Obviously, Nie Yunsheng would not have come if he had known that this was a online debate with Upwind Logistics.

Whether he could win or not aside, the key was that the risk was huge. It was not worth it at all!

If he had not turned up, Lu Mingliang would have had a headache.

However, now that Nie Yunsheng was here, it was not easy to leave.

The two Vice Presidents looked at Nie Yunsheng and saw that Nie Yunsheng's expression was a little dark, as if he would explode in the next second. However, his expression quickly eased again. He even smiled. "Of course, we are here to solve the problem."

"However, no matter what, this is a conflict between Shengyun Corporation's customers and employees. Boss Lu is the person-in-charge of Upwind Logistics. There's no reason for him to get involved, right?"

"Or does Upwind Logistics think that we did not handle it well enough? The express deliveryman has already knelt down to the customers. Does Boss Lu think that it's not enough? Then I'm really disappointed in Upwind Logistics' express deliveryman."

There was a burst of gunfire. Not only did it hint that Lu Mingliang, as the person-in-charge of Upwind Logistics, was a busybody, but it also put Lu Mingliang on the opposite side of the express delivery man.

Nie Yunsheng knew very well that whoever was rendered speechless in front of everyone today would lose.

Whether this was a debate or a war of words, as long as they lost, it would definitely severely affect the image of the company and cause serious damage to the company's interests.

From another perspective, this also meant that the winning side would have a huge advantage.

If Shengyun Corporation could use this opportunity to deal with Lu Mingliang and ruin Upwind Logistics' reputation, not only would Shengyun Corporation be able to immediately resolve their crisis, but they would also be able to turn it into an opportunity.

Since it was impossible to leave at this event, he could only take the initiative to attack.

Lu Mingliang did not panic and did not take over from Nie Yunsheng. If he really targeted the delivery man, he would really fall into the trap. His spearhead had always been targeted at Shengyun Corporation. He could not be removed no matter what happened.

Therefore, Lu Mingliang did not answer Nie Yunsheng's question at all. Instead, he asked directly, "Boss Nie, let me ask you a question: The current society is a lawful society, right?"

This was what he had learned from the Fully-Automated Bickering Machine: If the other party threw a trap-like question, no matter how he answered, he would be passive. Then, the best way was to raise the question, turn the passive into active, and let the other party enter his rhythm.

Nie Yunsheng was stunned for a moment. He answered without thinking. "Of course."

Lu Mingliang nodded. "Since it's a lawful society, we have to pay attention to the spirit of law. The first complaint by the complainant was because the express delivery was damaged. According to the contract between consumers and express delivery companies, the express delivery company caused the loss of parcels. There shouldn't be a problem for customers to complain, right?"

"The second time the complainer complained was because Shengyun Express promised to compensate the apples. However, they did not compensate the apples of the same species. Instead, they replaced them with other apples and did not fulfill their promise. There should be no problem for the customer to complain for the second time, right?"

"Customers are only exercising the rights given by the law. What wrongs could there be?"

Nie Yunsheng was a little caught off guard, but he quickly reacted. "Of course, what Boss Lu said makes sense, but… outside of the law, there is another thing called favors. Everyone makes mistakes. It's inevitable that delivery men will make mistakes in their busy schedule. They have already knelt down and apologized, but they are still unwilling to let go. How about that? The reason why netizens reacted so fiercely is because the customers are unreasonable and not humane."

"Of course, our company doesn't agree with such online violence. However, shouldn't we understand the hard work of the delivery men?"

Lu Mingliang said, "Of course, it's not a problem to understand the hard work of the delivery men. However, it should shrink the good service of the customers. Who should be responsible?"

"Shengyun Corporation claims that it's not easy for the delivery man. They say that his salary is low and he works hard. This complaint might cause him to face a huge fine. Wasn't this caused by Shengyun Corporation?"

Nie Yunsheng's expression darkened. "We have already exempted the delivery man from all punishments. We even sent him condolences and subsidies."

Lu Mingliang sniggered. "What about the other delivery men? This delivery man was lucky. That was because this matter happened to explode at this critical moment. It became a shield for you to transfer the conflict. Of course, you have to show your full attitude. It is a condolence and compensation."

"However, Shengyun Express has many delivery men like him. I believe that they have suffered as much as this in their ordinary work. Where were you at that time, Boss Nie?"

"The delivery man was fined after he was complained. Isn't that the rule set by Shengyun Express? You are the ones fined, you are the ones who retracted the fines and asked about him. May I ask where is the basis for your fines and not being punished? Is the basis for your work based on the contract and the spirit of law or the interests of your company?"

Lu Mingliang looked at the delivery man and said, "Don't tell me this is the first time you're experiencing something like this?"

The delivery man lowered his head and stopped talking.

Obviously, this was not the first time!

He did not know how many times he had been complained and fined. However, this time, it happened to blow up and was noticed by the upper echelons of Shengyun Corporation.

Thus, he did not dare to answer Lu Mingliang's question rashly.

Nie Yunsheng realized that something was amiss.

What was going on? Wasn't the express delivery man on my side? Why did it seem like he was going to be persuaded to switch sides after a few words from Lu Mingliang?

Nie Yunsheng quickly said, "Express delivery is an industry that connects people to people. There will naturally be friction as long as there are people. We will punish express deliverymen according to customers' complaints. We will be responsible to customers and urge the express deliverymen to work seriously. We will comfort the express deliverymen so that our employees will not be discouraged. We will prevent maliciously complaining about the impact of the entire logistics system. These two are not contradictory."

Lu Mingliang smiled. "Boss Nie's words are a little obscure. Let me translate it for you."

"What you mean is to punish the express deliverymen according to the complaint is to appease the customers' anger, maintain the company's reputation, and earn a fine. When things get out of hand, ask the express deliverymen about it. Even moral abduction of the complainers is to increase the cost of the customers' complaints and force them to understand the express deliverymen and accept the worse service."

"The express deliverymen were fined. Customers have to tolerate the worse service. They lost. Only your company won and won badly."

"Let me ask you, do you think the basis of your punishment and not punishment is the spirit of contract and law or the interests of the company? You don't dare to answer."

"Therefore, your words have tacitly recognized the latter. You don't dare to say that your basis is the contract and law. That's because according to the rules, customers' complaints are completely reasonable. They are within the rules that you set."

"You can only pick and choose to say some one-sided things that are beneficial to you. It's as if the conflict in the entire matter is only between customers and express deliverymen. However, the problem is that express deliverymen and customers have signed contracts with your company. Your company is the first person-in-charge. Why do you seem to be completely out of the picture during the entire process?"

"I realized that all companies that want to make their companies into large platforms are thinking about doing nothing, collecting taxes on the ground, and others taking responsibility."

"No matter which platform company it is, the first thing they do is to design the rules to be beneficial to themselves without any harm. They want to get rid of themselves completely. Each time they complain, they say that they have already punished the delivery man. However, what they want to complain about is the platform itself! At this time, you have to say that we are just a platform. The reason why customers are not satisfied is because the delivery man's service is not in place…"

"Now, if you remove yourself completely and public opinion sympathizes with your clients, you will bow down to your clients and force the express deliveryman to death. If public opinion sympathizes with the express deliveryman, you will bow down to the express deliveryman and force the client to death. You will even deliberately guide public opinion to develop in a beneficial direction."

"You will always be blamed by others, never by yourself."

"Boss Nie, is a listed company worth tens of billions of yuan really unable to do anything apart from severely punishing express deliverymen?"

"Should I not do it or not?"